Board has developed web based consumer friendly applications:-
1. SAJALA – Centralized billing and Collection system which forms the most important IT System component of BWSSB. It holds all the data pertaining to more than 10.5 lakhs consumer with monthly demand and revenue collection. Billing activity is carried out through hand held spot billing devices with GPRS technology. Meter reading through hand held devices has provided transparency in the billing and enabled issue of the bills in time to the consumer.
2. PAYMENT PORTAL – BWSSB has enabled citizens to pay their bills at their convenient instead of waiting till due date by using the different payment optionss.
3. Consumer oriented other services integrated with SAKALA
• Replacement of Faulty Meters
• Testing faulty meters
• Transfer of ownership
• Issuing of Certificate for Non availability of water from water supply agency required for NOC for water Abstraction from ground water authority
• Permission for drilling new Borewell within BBMP limits